Client Travel Centric Technologies
Start Date 10th Mar, 2017
Duration 4 months
Deliverables Desktop web application design, mobile app design
Travel Centric called us in to redesign their existing agent-facing application for hotel booking called HotelHub. HotelHub is currently used by travel agencies around the world to process hotel bookings for business travellers. Our redesign required us to not only retain all the existing functionalities, but also to be able to do it faster and with lower rates of failure or changes. We also needed to be able to do this for a white-labelled application that would sport the agency’s brand and still look good.
In our examination of the application, we understood among other things, that a number of agents are performing their tasks with one hand on their keyboard while on the phone with customers. We also saw that a majority of what they did fell within a narrow scope of things while they performed numerous other tasks for a few of their customers.
So our solution revolved around the potential of developing a separate workflow for a majority of their bookings and also in being able to design a system that could be operated efficiently with one hand. We were successful in doing both. Our UI suggestion used one highlight colour, which allowed the white-labelled nature of the application to exist with minimal code change for every agency implementation.
A mobile application that is meant to be used by the customer handles functions that they can perform for themselves. They can edit travel bookings that were made for them by agents or create new bookings all on their own. This was also designed to be white-labelled.